Shipping policy

Please allow 1-5 business days (excluding weekends & holidays) for all RTS (ready-to-ship) items. All orders can expect tracking statuses to update within 24 to 72 hours of recieving a shipping confirmation email. Please note, once the package is given to the postal mailer (shipping office), any delays or other occurrences are out of our control. 

During a “MADE TO ORDER” release, we ask that you allow 4-5 weeks for order fulfillment, unless stated otherwise. To determine if a collection and/or item is made to order, please check an item's product description. If there are no mentions of "made to order/pre-order;" all items are RTS. For more information about "made to order" releases, see here:  https://isaryofficial.com/pages/made-to-order-process.

Contact admin@isaryofficial.com for assistance.  

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MISSING/MISPLACED PACKAGES

For items that have been shipped and are misplaced within the mailing system, please inform us within 30 days of your shipped date. After the passing of these times; your item(s) are no longer insured by us. ISARY can not retrieve and/or accommodate customers once 30 days have passed from a customer's shipped date. However, a missing mail report amongst the carrier that was used to ship your item(s), can be submitted at a customer's own expense. This information can be found on the tracking page of your order. Please note; we do not have any control over any mail process that occurs once an item has been shipped from ISARY OFFICIAL'S warehouse.